TERMS AND

CONDITIONS

These terms and conditions form the basis on which you can visit us and our website.  Please read them carefully as they contain important information.

 

General terms and conditions

 

This site is owned and operated by Rock Ya Events Group Ltd., 1 Falkland Gate, Glenrothes, KY7 5NS, UK. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@rockyaevents.com or +44(0)1592.210.040.

 

1.         The contract between us

​We must receive payment of the whole of the price for the services that you order before your order can be accepted. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us.  Only at this point is a legally binding contract created between us.

 

2.         Acknowledgement of your order

​To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

 

3.         Ownership of rights

​All rights, including copyright, in this website are owned by or licensed to Rock Ya Events Group. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

 

4.         Accuracy of content

​We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.

 

5.         Damage to your computer

​We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6.         Availability

​The services will be provided within an agreed timescale, and time is not of the essence of the contract.

 

7.         Ordering errors

​You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

 

8.         Price

​The prices payable for services that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

 

9.         Payment terms

​We will take payment upon receipt of your order from your credit or debit card. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.

 

10.       Cancellation rights

​10.1      Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134  you have the legal right to cancel your order up to 14 calendar days after the day on which the contract is entered into (the Cancellation Period).  You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun the services within the Cancellation Period in accordance with clause 10.5)

 

10.2      The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134  do not apply if the services you have ordered are of a gambling, banking, credit, insurance, personal pension, investment or payment nature.          

 

10.3      In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134  you cannot cancel your contract if the services you have ordered are passenger transport services, services (other than the supply of water, gas, electricity or heating) for which the price is dependent on fluctuations in the financial market, urgent repairs or maintenance where you have specifically requested a visit, accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities  (if the contract provides for a specific date or period of performance).

 

10.4      Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us in writing by any durable medium (for example letter sent by post, fax or e-mail).

 

10.5      If you require us to begin the services within the Cancellation Period we require you to make an express request to do so.  In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is the earlier.  If you cancel during the Cancellation Period we may charge you for any services provided up until the point when we receive your cancellation notice, and will provide a partial and proportionate refund accordingly.  Your right to cancel the services will no longer apply once the services have been fully performed.

 

11.       Cancellation by us

​11.1     We reserve the right not to process your order if:

​11.1.1  We have insufficient staff or resources to deliver the services you have ordered;

​11.1.2  We do not provide services to your area; or

​11.1.3   One or more of the services you ordered was listed at an incorrect price due to a typographical error.

​11.2      If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

 

12.       If there is a problem with the services

 

12.1      If you have any questions or complaints about the services please contact us.  You can do so at info@rockyaevents.com .

​12.2      We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

 

13.       Liability

​13.1      We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

 

13.2      Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

 

13.3      Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.  

 

14.       Notices

​Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from time to time.

 

15.       Changes to legal notices

​We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

 

16.       Law, jurisdiction and language

​This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

 

17.       Invalidity

​If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

 

18.       Privacy

​You acknowledge and agree to be bound by the terms of our privacy policy (see below).

 

19.       Third party rights

​Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

 

 

PRIVACY STATEMENT

 

I/We, (Rock Ya Events Group) are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you.

 

Use and collection of personal information

​In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you use our site you will need to register and you might be asked to provide certain information:

1. Your personal data: the legal basis and what we collect
We will need to collect personal data in some cases to carry out a service with you; in other cases, we will tell you if providing personal data is optional. We will ask for your consent to collect your personal information for the following:
• to send you offers
• to send you newsletters and information about events
• to include you in photography or filming taking place on our vessels, office, kiosk or public areas

 

We will collect your personal information to perform a contract with you for the following services:
• contract and supplier payments
• venue and event bookings
• online bookings and enquiries
• enquiries and research

 

We will collect your personal information to comply with a legal obligation, such as:
• recruitment
• requests made under data protection law or Freedom of Information

 

Personal information we collect may include:
• your name, title, gender and date of birth
• postal and email addresses
• phone numbers
• family and spouse/partner details
• current interest and activities
• employment information and professional activities

 

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, and direct you towards this notice for more information.

 

2. How will we use the information about you?

We will only use your personal data on relevant lawful grounds, as permitted by the EU General Data Protection Regulations (GDPR 2018) and the UK Data Protection Act (1998) and Privacy of Electronic Communication Regulations. Depending on your relationship with RYEG, and the preferences you have indicated, data we hold may be used by us for the following purposes:


Marketing and communication

If you consent we well send you information about activities and services of RYEG that may be of interest to you, by post, telephone or email. If you have consented to receive marketing and later change your mind, you may opt out at a later date by emailing info@rockyaevents.com or using the contact details below. Marketing communications may include:
• Details of other products, services or events related to RYEG, such as offers, events, retail or café offers
• News and updates about RYEG such as our marketing, learning or e-newsletters
• Surveys for market research purposes
• Responses to complaints, legal claims or other issues
Your information may be used in the following ways:
• Data screening and cleaning to check if we have accurate contact details for you
• Research and wealth screening to help us understand our customers

 

Research and Wealth screening
To help us understand our customers we may combine information that you volunteer to us with information from publicly available resources to build a profile which will enable us to ensure that our communications are relevant to you, and to give us insight into your interests. You can choose to opt-out of being the subject of wealth screening, research, data cleansing or analysis simply by contacting us by email at info@rockyaevents.com or using the contact details below to contact us by post or telephone.

 

Who might we share your information with?
We will not sell your details to any third parties, nor disclose personal data to any third parties or external organisations, other than trusted data processors and service providers carrying out work on our behalf. Examples of data processors would be mailing houses, bulk email distribution services, or wealth screening and data cleaning organisations. We do comprehensive checks on any companies working on our behalf before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal data they collect or have access to in line with the 1998 Data Protection Act and the incoming General Data Protection Regulations. We will apply for your explicit and informed consent in the event that we require to share your data in any other way that is not covered in this policy.

 

4. How we keep your information secure
RYEG has implemented security procedures and rules to protect the personal data under our control from unauthorised access, improper use or disclosure, or unauthorised modification. All employees and data processors are obliged to respect the confidentiality of the personal data of our customers.

 

5. Access to your information and retention
You have the right to request a copy of the information that we hold about you: this is called a Subject Access Request. If you would like a copy of some or all of your information, please email or write to us at the address below.

We fully comply with the terms of the Data Protection Act (1998) and the incoming General Data Protection Regulations (2018), and will respond to any requests to remove, change or provide any personal details you have given us under the terms of the Act and Regulations, including the right to be forgotten. Your information will be retained within RYEG secure systems for as long as you continue to engage with RYEG services and events.

 

6. Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.